Email & customer enquiries
Classify incoming messages, extract useful details, prepare a draft and route it to the right person.
EMAIL → REVIEW → CRM01 / PRACTICAL AI. CONNECTED TO YOUR BUSINESS.
Automate your
business with AI.
Less paperwork. Fewer repetitive tasks. Faster operations.
We connect the information, decisions and systems behind your work — with people in control.
INPUT → INTELLIGENCE → ACTION
THE OPPORTUNITY
Useful automation starts with useful questions.
Operations teams with recurring, information-heavy work and a clear owner for the process.
- Less repetitive administration
- Information that reaches the right system
- Human oversight at the decisions that matter
WHAT COULD WORK FOR YOU
Start with the work you repeat.
Documents & information
Extract fields from PDFs, invoices and forms. Compare documents and flag differences for a person to review.
DOCUMENT → VALIDATE → APPROVEFinance & operations
Connect approved information to accounting, reporting and operational systems, with reconciliation and exception handling.
DATA → CHECK → SYSTEM UPDATEKnowledge & team assistants
Help people find information in approved sources, with access controls and a clear route back to the source.
QUESTION → RETRIEVE → REVIEWSales & customer service
Prepare follow-ups, organise enquiries and connect CRM updates to the process your team already follows.
ENQUIRY → DRAFT → FOLLOW-UPMicrosoft 365 workflows
Connect Outlook, Teams, SharePoint and business applications through appropriate APIs and workflow tools.
TRIGGER → WORKFLOW → AUDITWHAT WE CAN DELIVER
From process assessment to a working system.
- Process discovery and feasibility assessment
- Email classification, extraction, drafting and routing
- Document intelligence for PDFs, invoices and forms
- Internal assistants and retrieval over approved knowledge
- Microsoft 365, CRM, ERP and accounting integrations
- Validation, approval queues and auditable actions
HOW THE PIECES CONNECT
Intelligence is only one step.
An illustrative workflow. Every implementation needs controls that match the data, the task and the consequences of an error.
- 01Trigger
- 02Data
- 03AI / business logic
- 04Validation
- 05Human approval
- 06Action
- 07System update
- 08Audit trail
CONTROL IS PART OF THE DESIGN
Your data.
Your decisions.
We consider access, data minimisation, validation and accountability before choosing a model or tool. Consequential actions should have the right review and approval.
- Least-privilege system access
- Approved data and clear retention
- Validation and exception handling
- Human approval for agreed actions
- Logging, audit trails and a way to stop
- GDPR considerations reviewed for your use case
Controls are defined for the implementation. This does not guarantee legal compliance or model accuracy.
RELEVANT PROFESSIONAL EXPERIENCE
Engineering behind the automation.
Previous contracting experience of REEWEB’s Principal Engineer. These are not REEWEB customer case studies.
PROCESS → INTELLIGENCE → ACTION
Workplace technology · CONTRACTING EXPERIENCE
Bringing AI into the working day
An Outlook and Teams productivity platform connecting LLM capabilities with workplace workflows.
Read experiencePROCESS → INTELLIGENCE → ACTION
Insurance · CONTRACTING EXPERIENCE
Making complex documents easier to compare
Document-comparison automation using generative AI, Databricks and Python.
Read experienceCONTACT REEWEB
Email your project brief.
Send a short description of your organisation, the challenge and any deadlines to renzo@reeweb.co.uk. Let us know where your team is based and how you would prefer to be contacted.
Please leave out passwords, confidential documents and sensitive personal information. We can agree a suitable way to share those later.
Email REEWEBPrefer webmail? Copy the address above into your email service. Read our privacy notice before sending personal information.